philippine airlines (and lovely literature as retail therapy)

tsk.

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i have just come from a “grueling” 2 hour wait at the PAL office just to learn that the guard issuing the numbers made a big mistake and directed me to the wrong counter, which forced me to line up again and… gah.

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here’s the situation:

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i bought a domestic PAL ticket online for my cousin.

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on the day of his flight, he was not allowed to check in because i had not included a photocopy of my id with the photocopy of my credit card and his itinerary.

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they made him buy another ticket.

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they did not contact me about it even though my contact info was in the itinerary. i don’t think they’re obligated to, but if you’re trying to uphold the reputation of the country’s biggest airline company, it’s a small thing you can do, you know?

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i’m stuck with an unused ticket so earlier i tried to get it refunded.

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guard at the doorway gives me my number and directs me to counter8 after i tell him “refund.”

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i sign my name and i wait 1 and a half hours.

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guy at counter 8 tells me they’re for rebooking ONLY and directs me to counter 14, online ticketing.

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i sign again and wait.

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after a few minutes, i get impatient and ask if i should stay there and wait or just wait for my number (0117; they were serving 0103 already). they ask why. i tell them.

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girl 01 says that if i refund through the office, i have to have documentation: my credit card, my id, passenger’s id, passenger’s consent whatever

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and i’m like, “wtf?! i buy the ticket for my cousin, WHO’S ALREADY SOMEWHERE ELSE. HOW THE HELL AM I SUPPOSED TO GET HIS ID AND CONSENT?”

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seriously man. PAL is so screwed up.

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they tell me i could do it online.

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again. WTF?!

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there was nothing on the website to indicate a refunding feature.

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they said i had to email.

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i show her my itinerary, printed out from GMAIL, which apparently had included my email to them, sent TWICE.

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she told me to call a number or leave the itinerary details with them and THEY will call up the department responsible for that one.

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fuck it.

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that meant THEY DON’T DO REFUNDING in that office?

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but it’s an OFFICIAL PAL office.

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screwed up, i tell ya, screwed up.
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and they take too long to process people’s concerns. gawd.

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this girl in counter 8, after maybe an hour with the PAL guy (who was looking quite annoyed already), said that in so and so airlines, they do this, they do that, to which the guy responds: “kasi naman po ma’am ibang airlines yun. alam mo naman po dito sa pilipinas, third world country tayo eh.”

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the girl promptly replies with, “that is NOT an excuse.”

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hell yeah! you go girl!

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what the hell man. we’re a long way off, THAT’S A GIVEN, but that’s all the more reason for everybody to work hard to give top-notch quality service, not the mediocre and sort of “un”courteous one that service people give nowadays.

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so now i have to wait till tomorrow to call up PAL.

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in my anger and frustration, i proceeded to globe to cash in on gcash, then fully booked (i swear fully booked gateway has the BEST position in ANY mall) fully to just drown my sorrows in lovely literature.

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at first i just browsed around.

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then i remembered a recommendation.

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didn’t find it on my first try.

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found “Painless Grammar” on the bookshelf. it was between that one and the “reading comprehension” version. i know i need the reading comprehension more because teaching reading is what i really need to focus on, but i’m still primarily a language teacher, so i grabbed the painless grammar book and clutched it to my chest as i scoured the shelves for more books.

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i decided to ask an employee. at first i asked for “the time traveller’s wife.” i hadn’t even finished saying the title when he already said it was out of stock in ALL branches. *gasp*

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then i asked for “the curious incident of the dog in the night-time” by mark heddon and he found one for me.

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then i asked if they carried books by eva ibbotson (thanks tim for the recommendation). he checked it in the computer, asked me for any specific title, and i said “a countess below stairs.” he left, and in under 5 minutes, he handed me a copy.

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oh joy oh joy oh joy. 🙂

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i went to the back of the bookstore, sat in front of the young adult shelf and just laid out the three books in front of me. did some budgeting calculations and said “screw that” in the end then paid for all three using my credit card.

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i swear i need to stop using my credit card.

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i hate credit card companies. bow.

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